Frequently Asked Questions
Please read our FAQ before sending us a message.
Q: Which countries don’t benefit reship ?
A: We offer reship to all countries however for Brazil, India, Italy, Norway, Finland, Denmark ,Sweden and all Scandinavia we only reship 70% of the initial order total: due to their high risk custom.
Q: May I request another shipping method?
Q: Do you deliver in P.O. Box?
A: Yes to house address.
Q: My package didn’t arrive. When can I get a refund and how?
A: If your package is late, and already passed 10 days since we provide we notified you of delivery, then we will call the agency used, verify that package was really seized, lost or whatever, and then we will reship No extra charge required.
Q: How much does it cost?
A: Your shipping charges will be send to you after placing an order. You will recieve an email of shipping charges base on your country, city, zip.
Q: How are the products labeled?
A: Products come’s in stealth packaging for higher privacy.
Q: Do you provide tracking number?
A: Yes, all orders have tracking number. (for privacy reasons, we no longer give tracking numbers, after package is sent, all receipts are destroyed. if not delivered then we reship)
Q: Do you offer any guarantee that I will receive my item?
A: If the item doesn’t arrive, then you get a reship.
Q: Can packages get missing ?
A: No but almost all the packages that we had to reship were small (between 1-10g) and probably got lost due to the size
If you have any questions don’t hesitate to contact us.
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